Why disagreements matter
Disagreements in the workplace are not only inevitable—they’re essential. Healthy conflict fosters innovation, sparks critical thinking, and ensures diverse perspectives are heard. However, unresolved or poorly managed conflicts can harm productivity, morale, and team cohesion.
This training empowers professionals with the tools and mindset to embrace disagreements as opportunities while handling them constructively and respectfully.
Things you will learn in our Training
The Role of Disagreement in the Workplace​
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Healthy vs. Unhealthy Conflict: Recognize when disagreements enhance decision-making versus when they create tension or gridlock.
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The Value of Diverse Perspectives: Embrace different viewpoints to drive creativity and better solutions.
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Psychological Safety: Foster an environment where team members feel safe to voice concerns and engage in constructive debates.
​Building Self-Awareness and Preparing for Conflict​​
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Reaction Analysis: Reflect on your emotional triggers and how they influence your responses during conflicts.
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Needs Assessment: Learn to identify and articulate your needs and goals before initiating difficult conversations.
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Self-Management Tools: Develop strategies to stay calm, focused, and intentional during workplace conflicts.
Effective Communication for Conflict Resolution​
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Non-Violent Communication (NVC): Practice expressing observations, feelings, needs, and requests to promote mutual understanding.
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Active Listening: Learn to listen for underlying concerns and validate others’ perspectives without defensiveness.
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Clarity in Conversation: Use assertive yet respectful language to ensure your message is understood without escalating tension.
Practical Tools and Frameworks​​
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Collaborative Problem-Solving: Techniques for focusing on shared goals and interests to reach win-win solutions.
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Conflict Mapping: Visualize the sources and dynamics of workplace conflicts to address root causes effectively.
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Resolution Protocols: Establish workplace norms for how disagreements will be handled constructively and collaboratively.
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Professionals aiming to handle workplace disagreements with confidence and clarity.
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Leaders seeking to foster a culture where healthy conflict drives innovation and collaboration.
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Teams experiencing recurring conflicts or misalignment and wanting tools to work more effectively together.
Who is this Training for?
Key Takeaways from this Training:
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Workplace Disagreement Toolkit: Strategies for embracing and managing disagreements as opportunities for growth.
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Personal Preparation Framework: A process for analyzing reactions and formulating needs before entering challenging conversations.
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Collaborative Agreements: Team norms for fostering open dialogue and turning conflicts into drivers of progress.
Programme Details
Programme Type:
Training for Individuals
Format:
Groups of 5-8
Languages:
German, English and French
Locations:
Online, Zurich, Genève, Basel
Duration:
1 Day On-Site or
2x 3h online Sessions
Starting Dates:
Monthly Cohorts
Price:
900 CHF
(+vat)
Scholarships of max. 20% are available to individuals who meet certain requirements. Please contact us.
Upcoming Trainings
Our Training Locations in Switzerland
Online
Google Meet
Zurich
Bleicherweg, City Center
Genève
Sécheron, City Center
Basel
Teichgässlein, City Center
Our Clients Say
"Laurence's Leadership training was a transformative experience, helping me uncover overlooked nuances in my approach. Her practical examples were immediately actionable, leading to positive shifts in team dynamics and fostering a more supportive and appreciative work environment. The session reshaped my perspective on leadership, balancing my goal-oriented mindset with a people-centered approach."
Rita Kobler-Emiko, CEO
Your Trainer
My name is Laurence
With over 15 years of experience across business and culture in China, Germany, Ireland, UK and Switzerland, including a decade at Google and an industrial chapter at Business France, I coach founders and senior leaders in creating collaborative, supportive environments.
I believe that success comes from working simultaneously on both the operational and relationship levels of an organization—an approach that requires dedicated skills.
As a certified Fearless Organization practitioner, I focus on building psychological safety and fostering genuine understanding to drive impactful, sustainable growth.
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Get in touch to learn more:
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+41 79 290 22 65
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